Description

About This Role

Van Zile Dining Services is seeking a dynamic Foodservice Operations Manager to lead a fast-paced, customer-focused dining operation. This role is ideal for candidates with experience in high-volume, mobile ordering foodservice environments. The manager will work collaboratively with the Housing and Dining Services’ team to serve students living in Kansas State University residence halls and apartments.

Key Responsibilities

•        Operational Leadership: Oversee daily restaurant operations with a focus on speed, accuracy, and quality.
•        Digital Order Fulfillment: Manage workflows for mobile orders, ensuring timely and accurate service.
•        Team Management: Recruit, train, and lead both student and University Support Staff to deliver exceptional customer service.
•        Customer Experience: Ensure consistent, friendly, and efficient service across all customer touchpoints.
•        Inventory & Cost Control: Monitor food and supply inventory; requisition items from H&DS Central Food Stores, Derby Dining Center, and external vendors; set and track goals for meal cost and meals per labor hour.
•         Menu Development: Collaborate with recipe development/menu management personnel and the Associate Director to design menus that meet customer expectations, align with Van Zile’s equipment and staffing capabilities, and stay within food and labor cost parameters.
•        Compliance & Safety: Maintain health, safety, and sanitation standards in accordance with local regulations and departmental policies.
•        Performance Metrics: Track and assess order accuracy, ticket times, labor efficiency, and customer satisfaction.

Benefits

• Health insurance
• Retirement plans
• Life Insurance
• Vacation, sick and special leave
• Paid holidays
• Tuition assistance
• Employee discounts on campus and in the community

Requirements

Qualifications:

• Minimum:
• Bachelor's degree and three years of relevant experience. This position may use an educational equivalency as determined relevant by a hiring manager.
• Preferred:
•  Culinary Arts or Hospitality Management degree.
• 3 years of foodservice management experience in a fast-casual or quick-service restaurant setting.
• Experience with POS systems and app based mobile ordering platforms.
• Familiarity with kitchen display systems and real-time order tracking.
• Ability to analyze revenue and expense data and customer feedback to drive service. improvements and meet performance goals.
• Demonstrated success managing operations with mobile/app ordering.
• Strong leadership, communication, and problem-solving skills.

Additional Information and to apply:

Van Zile Operations Manager - Manhattan, Kansas, United States