Description

We're Hiring: Client Service Manager, Unlisted

Employment type: Full Time Permanent

Salary- $85,000 - $100,000 TEC

Hours: 36.25

Are you a client-focused professional with a background in fund administration or financial services? Ready to lead with purpose and build meaningful relationships with high-value clients? Join BoardRoom, a leading provider of fund and corporate services in the Asia-Pacific region.

About BoardRoom

BoardRoom is one of Australia’s most trusted providers of professional services, with over 50 years of experience and a footprint across the Asia-Pacific region.

We offer an inclusive and empowering workplace culture where our people thrive and grow.

At BoardRoom, we’re passionate about delivering exceptional corporate services that power growth for our clients. We are a leading provider of registry and fund administration services in the Asia-Pacific region, and we pride ourselves on innovation, integrity, and service excellence. We are currently seeking a dynamic Client Service Manager, Unlisted to join our dedicated Unlisted Services team.

Key Responsibilities

Manage a portfolio of unlisted fund clients, developing strong relationships with key stakeholders.
Act as the primary liaison for clients, overseeing registry services and investor-related projects.
Ensure client registers are accurately managed using our internal registry system.
Lead regular client meetings to review service delivery, investor activity, and upcoming initiatives.
Deliver timely and accurate reporting in line with SLAs, ensuring consistent communication with clients and internal teams.
Collaborate with Operations, IT, Risk, Compliance, Payments, and other internal stakeholders to meet client needs.
Identify opportunities for service improvement and contribute to training, development, and process enhancement within the team.
Support a high-performance team culture and foster cross-functional collaboration.

About You

 Proven experience in client services, fund administration, or financial services (ideally in unlisted or managed funds)
 Strong understanding of registry operations and regulatory requirements
 Exceptional communication and relationship management skills
 Ability to manage multiple deadlines with accuracy and attention to detail
 Proficient in Microsoft Excel and other Microsoft Office applications
 A problem-solver with a positive, proactive approach
 Collaborative, self-motivated, and committed to continuous improvement
 Demonstrated leadership qualities and ability to support and develop colleagues

What We Offer

 A supportive and inclusive team environment
 Ongoing learning and development opportunities
 Exposure to a diverse portfolio of clients and projects
 A flexible and hybrid-friendly working culture
 A chance to make a real impact in a growing organisation