Description
APPLY HERE: https://careers.hireology.com/northknoxvillechryslerdodgejeepram/2612310/description?ref=automotive_news&utm_campaign=Application+sent+emails&utm_medium=email&utm_source=SendGrid
BDC Manager – North Knox CDJR
Knoxville, TN - Competitive compensation based on experience plus performance incentives. Range: $60,000 - $100,000+ per year
Due to continued growth, North Knox CDJR is seeking an experienced Business Development Center (BDC) Manager to lead, coach, and elevate our sales and service appointment teams.
This role is critical to driving appointment show rates, improving customer engagement, and ensuring our BDC operates as a performance-driven extension of the showroom and service drive.
Key Responsibilities
Lead, train, and hold the BDC team accountable to daily KPIs
Drive appointment setting, confirmation, and show-rate performance
Monitor and optimize CRM processes, lead response times, and follow-up strategies
Coach phone, text, and email communication to improve conversions
Partner with Sales & Service Managers to ensure smooth handoffs and customer experience
Analyze reports daily (appointments, shows, sold, response times) and adjust strategy accordingly
Maintain a positive, high-energy, results-focused culture
Qualifications
2+ years experience managing a BDC, Internet Sales, or Sales Operations team
Strong CRM experience (DriveCentric experience preferred)
Proven ability to coach phone skills and objection handling
Comfortable with performance metrics, accountability, and reporting
Automotive dealership experience required
Leadership mindset with a customer-first approach
Why North Knox CDJR
#1 Premier CDJR Dealer in East Tennessee
High-volume store with strong brand recognition
Leadership team committed to growth and improvement
Competitive compensation based on experience plus performance incentives.
Long-term career opportunity, not just a job
Apply today or send your resume directly to our management team.
Join a dealership that values performance, accountability, and results.
APPLY HERE: https://careers.hireology.com/northknoxvillechryslerdodgejeepram/2612310/description?ref=automotive_news&utm_campaign=Application+sent+emails&utm_medium=email&utm_source=SendGrid
Requirements
Key Responsibilities
Lead, train, and hold the BDC team accountable to daily KPIs
Drive appointment setting, confirmation, and show-rate performance
Monitor and optimize CRM processes, lead response times, and follow-up strategies
Coach phone, text, and email communication to improve conversions
Partner with Sales & Service Managers to ensure smooth handoffs and customer experience
Analyze reports daily (appointments, shows, sold, response times) and adjust strategy accordingly
Maintain a positive, high-energy, results-focused culture
