Description

To support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives, enhance program engagement, and deliver meaningful experiences that drive satisfaction, retention, and brand loyalty.

This role interfaces with internal and external clients, management, and loyalty members.

 - Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity.
 - Maintain strong vendor relationships to support timely and accurate fulfillment.
 - Analyze problems, research relevant information, and implement effective solutions.
 - Assist in the development and execution of loyalty marketing campaigns and promotions.
 - Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives.
 - Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications.
 - Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities.
 - Maintain and update loyalty program documentation, FAQs, and internal knowledge bases.
 - Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs).
 - Ensure compliance with brand standards and legal guidelines in all marketing communications.
 - Prepare presentations and reports for internal stakeholders and leadership.
 - Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value.

Requirements

 - Proficient in Microsoft Office Suite and related business software.
 - Ability to manage multiple priorities in a fast-paced environment.
 - Ensures quality customer care by handling correspondence emails regarding Award fulfillment. 
 - Excellent written and verbal communication skills.
 - Attention to detail and strong time-management skills.
 - The ability to work collaboratively within a team is vital for coordinating efforts and achieving shared goals.
 - Consistently meets deadlines, maintaining high standards of quality and efficiency.
 - Familiar with Company products and services and relevant policies, procedures and guidelines specific to the job.

 - This is a hybrid position, requiring an onsite presence approximately 2 days per week at our Global Operations Center location. 
 - Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time)